Help & Support

Choose a product, select your size and add your personalization details. Add it to your cart, review your order and proceed to checkout.

Use the photo upload option on the product page. If you need help sending photos, contact us on WhatsApp with your order number.

Yes. Enter the exact spelling, date, wishes or other instructions in the personalization box on the product page.

Send clear, original photos with good lighting. Avoid blurry screenshots or heavily compressed images so we can achieve the best possible result.

Contact our team as soon as possible with your order number and the changes you need. We will check whether changes are still possible before production.

Choose Cashfree at checkout to see the payment methods currently available for your order.

Check for an order confirmation before trying again. If money was deducted but you did not receive confirmation, send your order number and payment reference to our team. Never share your OTP, PIN or card security code.

Eligible orders from ₹999 receive 10% off, and eligible orders from ₹1,499 receive 15% off. The applicable offer is reflected in your order totals; these two discounts do not stack. Review the total before paying.

Free gift wrap is available on eligible orders from ₹499. Free shipping applies to eligible orders above ₹999. Orders from ₹1,499 also qualify for a surprise gift. Check the benefits and shipping shown in your cart and checkout.

Open our Track Order page and enter the requested order details. You can also contact our team with your order number for an update.

We ship across India, subject to courier serviceability. Enter your delivery address and PIN code at checkout, or ask our team to confirm your location.

Check your tracking update first. If there is no update or you need help, message us with your order number. Personalized production and courier transit times can vary, so please confirm timing with us for a special occasion.

Contact us promptly with your order number and clear photos of the product and packaging. Keep the packaging while our team reviews the issue and explains the next steps.

Send your order number and a photo of the item you received to our WhatsApp team. We will compare it with your order and help resolve the issue.

Contact our team with your order number and reason. We will review the production and payment status and explain the available options. Cancelling an order does not automatically issue a payment refund.